FAQ | JJ's Crystals

What is the best way to contact JJ's Crystals and Wellbeing with a quiery?

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How long will delivery take?

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Do you ship worldwide?

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Do you offer discounts on your products?

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The item I like is out of stock. When is it coming back?

If the item you are looking for is out of stock, make sure to click the "in stock alert" on the product page and we'll notify you when the item is back in stock. Depending on the size of the screen, the notification link may just be shaped like an EYE. However, many of our items are one-of-a-kind or can not be restocked for long periods of time because of the unique nature of organic stones. In this case, we are happy to recommend alternatives to you. Just contact us directly or ask your question on the product page and we will answer you there.

Where is my package? My package is missing.

Very rarely, you may encounter a missing delivery. Most of the times the package is easily found in an unexpected place around your house, with a family member or neighbor. We have tips on how to proceed if you do not locate your Satin Crystals package. Don't worry, we are with you all the way!

How do I know what size jewellery to order?

Please refer to your Jewellery Size Guide for a better understanding of our jewellery sizing.

What if I ordered the wrong size jewellery?

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Can I use this instead of my medication to heal my anxiety?

All crystal healing information should be used in addition rather than as a substitute to medical treatments. Healing crystals are collectibles and entertainment items. They are not a replacement or supplement to medical care.